Privacy Policy

The Artisans Haven (also known as Artisans Digital Mall Sdn Bhd (‘ADM’) and it's affiliateThe Artisans Haven Marketplace owned and developed by "Volservers Solutions Sdn Bhd" (individually and collectively, "T.A.H", "we", "us", or "our") acknowledge the responsibilities of permittable local laws and regulations ("Privacy Laws"). We will strongly commit and cooperate with all the data protection and privacy laws that apply to our marketplace. The privacy policy ("Privacy Policy") will dictate the use of all users on the website or application ("Website") of All subsequent variations and amendments made to this Privacy Policy shall include references to this Privacy Policy.

By entering and using the website, you agree to the processing of your personal data (if supplied by you) in compliance with the terms and conditions set out in this Privacy Policy, as follows
  1. The Terms and Conditions;
  2. The Refund and Return Policy; and
  3. The Merchant Services Agreement
(collectively, "Terms")

General Information

By complying with the operational regulations relating to personal data security in Malaysia, The Artisans Haven aims to protect your personal details. This Privacy Policy outlines how your personal data is processed and used by The Artisans Haven and tells you of the personal data security measures we have put in place. When you access the website, you agree to your information being collected, transferred, manipulated, processed, revealed and otherwise used in the manner specified in this Privacy Policy.

What Information Do We Collect About You?

If you do not have an account ("The Artisans Haven Marketplace Account") registered with us either as a buyer or a seller, your personal identity is anonymous to us when visiting the website.

The Artisans Haven only collects personal information from users when they choose to register for an account as well as when users use the Website. The personal information we collect includes personal identification details like name, gender, age, contact numbers, and other related information used in identifying users. The Artisans Haven Marketplace may also collect users when they contact us asides from the main Website but not limited to social media, email, phone calls, and other communication channels.

Through sharing personal information on a voluntary basis, you agree to disclose correct information which does not prejudice our interests or the interests of any third party.

For the purposes by which it is collected, personal information that we collected would only be distributed within our corporate groups and to third parties as authorized and approved by you. The success of a sales transaction of a product of your choice on our website, for example. Please see below for more details:

A. Upon Registration (Seller)
  1. Name
  2. IC Number
  3. Email address
  4. Mobile number
  5. Business Name
  6. Business Registration No. (SSM No.)
  7. Business Address
B. Upon a Purchase and/or Transaction on the Website, we may collect extra information:
  1. Telephone Number
  2. Delivery Information
  3. Payment Method
The list of personal information set out above is not complete and, depending on the circumstances of the deals or transactions, may involve multiple personal information. When the need to request for other personal data occurs, relevant forms that users will need to fill up will be given prior to us processing it.

By submitting information to us and registering for a The Artisans Haven Marketplace account, you accept that your personal data will be collected, used, processed, and disclosed to us in compliance with this Privacy Policy.

How Is Your Information Used?

Your personal information collected by The Artisans Haven enables us to process the required transaction. Upon giving us your permission, depending on the nature of our relationship with you, we can collect, use, reveal, and otherwise process your personal data for the following purposes:
  • Identity verification
  • Registered Website user verification
  • Processing for registered users by providing log-in credentials and retaining and handling your registration
  • Provide customer support for users and respond to any requests, comments, allegations or disputes;
  • Facilitating contact on the website between buyers and sellers;
  • To carry out research or statistical analysis in order to enhance the content and layout of the website, to improve the offerings and services of our products and for marketing and promotional purposes;
  • We could use your name, telephone number, home address, email address and fax number ("Marketing Data") to provide you with updates, surveys, product notifications, correspondence and other promotional materials relating to the products and services we sell on the Website from time to time to the members of the Website;
  • To provide you with our goods and services,
  • Interacting with you;
  • For the purposes of receiving our goods and services, to check your identity;
  • Notifying you of any improvements to our terms and conditions or to the goods and services provided to you;
  • To comply with all applicable legislation, laws and regulations, codes of conduct or guidelines, or to assist relevant agencies in law enforcement and investigations.
However, if you decide against providing us any of your personal information, it can impact our ability to provide you with a personalized user experience service. Furthermore, failure to provide certain important personal data will result in us being unable to provide the services and/or products you have requested for.

Disclosure and Safeguarding the Information

All information that The Artisans Haven collects will be kept strictly confidential but users hereby agree and consent to authorize us to provide and or disclose your personal information to these categories of parties;
  • Any person or authority to whom, under the statute, court order or in answer to a competent or government agency, we are compelled or necessary to do so;
  • Our business partners and online affiliates that supply, in conjunction with the Website, the services you have opted for or related services or products;
  • Members and their affiliates of other companies in our group;
  • Government agencies and regulators for, but not limited to the e-Commerce industry;
  • Our auditors, consultants, accountants, lawyers or other advisors, whether financial or professional; and
  • Any sub-contractors or service or product providers of third parties as we would consider to be necessary or acceptable.
Retention of Personal Data

For the time taken to serve the several different objectives outlined in this Privacy Policy, collected information is retained unless a longer retention period is allowed or needed by law. The Artisans Haven shall undertake all appropriate efforts and practical measures during this time to ensure that the data collected is protected from any loss, misuse, modification, unauthorized or unintended access or disclosure, alteration, or destruction. We are committed to upholding the confidentiality of your data for the reasons described in this privacy policy and, thus, to preserving the confidentiality of your data. We will ensure that your personal data is completely removed until its original intent and any other auxiliary purpose are no longer needed to be served as you have consented to in this policy or as required by law.

Collection of Computer Data asides from Personal Information

Any time you visit the website, company servers will automatically record information that your device browser sends. The data can include, but not limited to:
  • Your computer's IP Address
  • Type of Browser used to access the Website
  • Webpages you visited prior to coming on the Website
  • The pages inside of The Artisans Haven Marketplace that you visit
  • The amount of time spent in those pages, products and information that you searched for in the site along with access times and dates and other statistics
  • In order to help us improve our website and the services and goods we offer, this information is gathered for review and assessment. This data would not be used in connection with any other personal data.

Some of our web pages may contain cookies ("Cookies") to improve your experience on our website. Cookies are tiny text files that we place in the browser of your computer to store your preferences. Cookies do not, on their own, notify us of your e-mail address or other publicly identifiable information, unless you choose to provide us with that information. For example, by registering on our website, you provide certain data. However, once you have opted to provide personal identifying information to this site, this information will be connected to the data contained in the cookie. We use cookies in order to understand your use of the website and to enhance the content and offers on our website. We can use cookies, for example, to personalize your experience on our web pages such as to personalize your experience on our web pages (e.g. to recognize users by name when you return to our site)

Changes to the Privacy Policy

The Artisans Haven Marketplace reserves the right at any time to change and amend the Privacy Policy. Any amendments to this Privacy Policy will be made available on our website. All changes and modifications to the revised Privacy Policy will take effect once it is on the Website.

Minors & Age Consent

The Website and its contents are not targeted to minors (those under the age of 18) and we do not intend to provide any of our products or services to minors. We do not knowingly collect any personal information relating to minors.

As a parent or legal guardian, please do not allow minors under your care to submit personal information to The Artisans Haven Marketplace. In the event that such personal information of a minor is disclosed to The Artisans Haven Marketplace, you hereby consent to the processing of the minor's personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

We will not be responsible for any unauthorised use of the services on the Website by yourself, users who act on your behalf or any unauthorized users. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should immediately contact our Legal Department at the .

Security Measures

For registered users of the Website, your registration information and account information (if any) can be viewed and edited through your account, which is protected by a password. Please do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer.

Remember to sign out of your account and close your browser window when you have finished your session. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and youdo so at your own risk.

Prohibited Items

Regardless of whether you are a seller or a buyer, you and/or your company are not allowed to purchase, sell, trade and to do with anything in relation to any product that is restricted and/or prohibited by a federal, state or local law in any country or jurisdiction. Products (including but not limited to) those that below, will not be listed in our Website:
  • Products that promote hatred, violence, racial or religious intolerance
  • Drugs and narcotics
  • Medicine and prescription based drugs
  • Human parts, organs and related products
  • Animals and animal parts and related products
  • Pornographic content, products and material
  • Weapons, guns, arms, firearms, military arms, ammunition and related products
  • Hazardous and dangerous material
  • Stocks, currencies and securities
  • Transfer from one person to another of personal credit and debit and any type of payment card details
  • Fake IDs
  • Counterfeit products
  • Software (unless owner of the software is authorized to do so).
This list stated above is not exhaustive and The Artisans Haven Marketplace in its sole and exclusive discretion, reserves the right to impose additional restrictions and prohibitions

Third Party Information

In respect of personal data of third parties such as your spouse and/or any of your family members and/or the directors and/or shareholders of your company that you have provided to us, you warrant that you have obtained their consent allowing us to process their personal data and you will advise them with regards to our Privacy Policy.

Right to Access and Correction of Personal Data

We want to ensure that the information we have is accurate and up to date for us in order for it to be consistent with the purposes for which the information was collected. All users of the Website, including you, have the right to access, update or correct any information by updating your registration details on the Website or writing to us at .

If you have any queries, complaints or otherwise relating to the misuse or suspected misuse of your information, you may contact us at the above mentioned email address.

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