Personal Data Protection Act (PDPA)

Personal Data Protection Act (PDPA) Notice of The Artisan Marketplace(also known as " Volservers Solutions Sdn. Bhd.")

The Artisans Haven Marketplace (owned by "Volservers SolutionsSdn. Bhd.") PDPA Statement

The PDPA Statement explains how The Artisan Marketplace (owned by "Volservers Solutions Sdn. Bhd.") will accumulate, keep, and manage the personal information (as outlined below) of the people in line with the Personal Data Protection Act 2010 ("PDPA") and the other laws of Malaysia

Users of The Website are strongly encouraged to read this PDPA Statement carefully as it revolves around the personal data we may collect from you. As long as you are providing your Personal Information to us, you are considered consenting to the Artisan Haven PDPA Statement and Privacy Policy and the collection, usage, access, transfer, storage and processing of personal information as expressed in this PDPA Statement and our Privacy Policy.

What this PDPA Statement Explains

The purpose of this PDPA Statement is to explain the type of personal information we may collect on you when you visit our website(s) and/or register to be an exclusive customer of The Artisan Haven Marketplace (Retailer, Buyer, Supplier, Vendor, or any similar and related intermediary) and how this personal information is collected, processed, stored, used, disclosed and/or transferred and most importantly, the right of users to access and update potential inaccurate information

What is considered as Personal Information

Personal Information is any information that can either directly or indirectly identify individuals. This includes any information that may be used to identify, recognize or communicate with you, such as your Name, Address, Identification Card/Passport Number, Contact Details, Email Addresses, Business Registration Name, and/or Business Registration No., it can include any other personal identifying information which you can disclose to us. In line with the objective of this PDPA Statement, personal information includes, but not limited to other sensitive personal information like your health, political opinions, religious beliefs & values, or other similar beliefs.

What Kind of Personal Information Are Collected

In order for us to provide you with your merchant login details, we need to collect relevant personal information from you and it may include (but not limited to) the following:-
  1. Upon Registration (Retailer & Supplier);
    1. Your Name
    2. Your Email
    3. Your IC Number
    4. Mobile Number
    5. Business Name
    6. Business Registration No.
    7. Business Address
  2. Upon a Purchase and/or Transaction on The Artisans Haven Website, the additional information we may collect include;
    1. Telephone Number
    2. Mobile Number of Person in Charge (if different than Section A, d)
    3. Delivery Address (if different than Section A, i)
    4. Payment Methodology
    5. The equipment you use when accessing our Products and/or Services (such as your mobile handset, your computer system, and platform) when you visit any of our websites (for example the pages you access and the Services and/or Products you browsed)
The Source of Personal Information

Personal Information may be collected from three (3) separate distinct source of information:-
  1. Obtained directly from users, such as personal information you supplied to us like, in the user (Retailer and/or Supplier) sign-up process and/or application forms for The Artisan Haven Marketplace (also known as "Volservers Solutions Sdn. Bhd.") and/or
  2. Obtained directly from users, that is personal information that users provide to us at event(s), occurrence(s) and/or any face-to-face direction communication(s); and/or
  3. Obtained in accordance with the law from third parties or other service providers, that users have consented the disclosure of your personal information
When and How We Collect Your Personal Information?

We may collect Personal Information directly from you when you:
  1. Communicate with us via the customer support channels
  2. Register or Subscribe to newsletters
  3. Participate in our surveys, competition, contests or loyalty programs/organized by us
  4. Display interest and/or request for information
  5. Respond to any marketing materials
  6. Commence a business relationship with us (for example, as a service provider/business partner)
  7. Visit and/or browse our websites (for example, but not limited to;
  8. Visit and/or browse our social media websites (example, but not limited to; Facebook, LinkedIn, Instagram, Whatsapp, Telegram, Pinterest, Google, Youtube)
  9. Lodge a complaint or provide feedback to us
Other than personal information retrieved from you directly (as detailed above), we may also obtain your personal info from third parties we do business with or are connected with you (credit rating agencies or financial institutions), and from such other sources where you have provided your consent for the disclosure of information in relation to you, and/or where otherwise permitted by law.

How We Use Your Personal Information

We do not sell or disclose your information in an unauthorised manner to any third parties. Your information is used strictly for the following purposes mentioned herein, but not limited to:
  1. To verify your identity;
  2. To verify your eligibility to register as a user of the Site;
  3. To process your registration as a user, providing you with a log-in ID for the Site and maintaining and managing your registration;
  4. To providing you with customer service and responding to your queries, feedback, claims or disputes;
  5. To facilitate communication between buyers and sellers on the Site;
  6. To perform research or statistical analysis in order to improve the content and layout of the Site, to improve our product offerings and services and for marketing and promotional purposes;
  7. Subject to obtaining your consent in such form as may be required under the applicable law, we may use your name, phone number, residential address, email address and fax number (“Marketing Data”) to provide notices, surveys, product alerts, communications and other marketing materials to you relating to goods and services offered by us on the Site from time to time to members of the Site;
  8. to provide our products and services to you;
  9. to communicate with you;
  10. to verify your identity for purposes of receiving our products and services;
  11. to notify you of any changes to our terms and conditions or the products and services offered to you;
  12. for customer research purposes to better improve our services;
  13. to inform you of products and services which may be of interest to you including
  14. information about products and services offered by our affiliated companies and selected third-party partners; and
  15. to maintain records as part of our business or other purposes in so far as is permitted by the law.
  16. If you voluntarily submit any information to the Site for publication on the Site including but not limited to, Company Profile and any discussion forum, then you are deemed to have given consent to the publication of such information on the Site (“Voluntary Information”); and
  17. Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any claims or potential claims brought against us.
Disclosure of Personal Information

Save in accordance with this PDPA Statement and except as permitted or required under any enactment, law, statute or regulation, we will not use or disclose your Personal Information without any prior consent (implied and/or express).

Direct Marketing

If you have once given us your personal information, you may receive from us or from our associate companies from time to time SMS, email and direct mailings containing promotional materials. If you do not want to receive them, please contact our Customer Support & Happiness team at .

What If Personal Information Provided by You Is Incomplete

In situation where indicated, the provision of personal information is compulsory to enable us to process your application/membership for our Products and/or Services, the failure of you to provide us such obligatory information, will necessitate the rejection of your application/membership for want of information. In such circumstances, we reserve our right to reject your registration and/or application without providing you any reason(s) whatsoever.

Your Rights to Access And Correct Your Personal Information

Subject to the compliance of certain and terms and conditions, we will grant you access to your personal information if it is either:-
  1. Inaccurate,
  2. Incomplete,
  3. Misleading; or
  4. Not up-to-date,
You may make a request to us by contacting us directly via the contact number and/or email provided below:

The Artisan Haven Marketplace’s Office Line: +603 7931 8883
The Artisan Haven Marketplace’s Office Email:

We shall endeavour to comply with your request to access and/or made all reasonable corrections to your personal information within 21 days upon receipt of the same. Please note, a processing fee may or may not be applicable to comply with your request.

Your Obligations

You are responsible for providing accurate and complete information to us about yourself (i.e. personal information) and updating this personal information as and when it becomes inaccurate, outdated or incomplete by contacting the The Artisan Haven Marketplace (also known as "Volservers Solutions Sdn. Bhd.") via the contact number provided at Section 9, “Your Rights To Access And Correct Your Personal Information.


Subject to the compliance of certain and terms and conditions, we will grant you access to your personal information if it is either:-

We collect information about your visit to our websites from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website.

When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

Links to Third Party Websites

Please be informed that this PDPA Statement applies solely to The Artisan Haven Marketplace (also known as "Volservers Solutions Sdn. Bhd.")’s Websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

• Updates to Our PDPA Statement

We reserved the right to amend this PDPA Statement from time to time and the updated version shall apply and overrides any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website regularly for additional information on our most up-to-date policies and practices that may be applicable to you. • Our Contact Details

Should you have any queries, concerns or complaints in relation to this PDPA Statement, kindly contact us at the The Artisan Haven Marketplace’s Customer Support from 9.00 am – 6.00 pm at the following contact points:

The Artisan Haven Marketplace’s Office Line: +603 7931 8883
The Artisan Haven Marketplace’s Office Email:

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